At Tactic, we design cycling apparel to stay with you for many kilometres. We know that behind every garment there are training sessions, challenges and countless hours on the bike. That’s why, when something doesn’t work as it should, we’re here.

We are a brand born in Girona, and that defines us: close relationships, our own criteria and respect for what we do. Our warranty and repair service is not just a legal obligation; it is an extension of the way we understand cycling.

WARRANTY WITH CARE AND RESPONSIBILITY

All Tactic garments are covered by the legal warranty against defects in materials and workmanship, provided they have been used and cared for correctly.

When we receive a request:

  • we assess each case individually,
  • we evaluate the actual condition of the garment,
  • and we propose the best possible solution.

If the defect is covered by warranty, the repair or replacement will be free of charge. If repair is not feasible, we will look for a fair and consistent alternative.

REPAIR IS PART OF OUR COMMITMENT

Not every issue falls under warranty, but that doesn’t mean the garment has no solution.
Whenever it is technically possible, we offer an out-of-warranty repair service, with a fair cost and full transparency. Not because it’s easier, but because we prefer to extend the life of a garment rather than create a new one.

WHEN THE WARRANTY DOES NOT APPLY

The warranty does not cover:

  • damage caused by crashes, snags or accidents,
  • normal wear and tear from intensive use,
  • improper use or lack of care according to the instructions,
  • unauthorised modifications or external repairs.

Even so, we will always review your case and inform you of the available options.

A SIMPLE AND CLOSE PROCESS

  • Contact us and explain your case (with images and proof of purchase).
  • We review the garment from Girona, with technical expertise and a human approach.
  • We provide a clear response regarding timelines, coverage and solution.

No automated replies. No impersonal processes.

From cyclists to cyclists.